You invested in Swell because reviews drive new patients, and it works — when someone remembers to trigger the request. But the front desk is buried. The patient who just had a great visit walks out, no review ask goes out, and the moment passes. Meanwhile the bigger leak is upstream: a third of the calls that could have become happy, reviewing patients never get answered at all. They ring at lunch, after hours, and during the Monday spike, hit voicemail, and book somewhere else. You can't ask for a review from a patient you never booked.
DentalReception AI answers every call in under two rings, books the appointment live, and works alongside Swell so the patients you win get asked for a review — turning answered calls into the reputation that fuels the next ones.
Books live, 24/7 — then powers Swell
DentalReception AI is built specifically for dental practices. It answers 100% of inbound calls instantly, around the clock, and completes booking, rescheduling, cancellations, and emergency triage while the patient is still on the line. For Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack, the appointment writes into your live schedule in real time — no re-keying.
Swell is where your patient reviews and engagement live. DentalReception AI connects via API so the patients it books — especially new ones — can flow into your Swell workflow, ready for a review request after their visit. The new patient booked at 9 p.m. doesn't just fill a slot; they enter the reputation engine that brings the next new patient through the door.
(TODO: confirm integration depth) — the Swell connection runs via API and works alongside your reviews and engagement platform. The exact contact sync, triggers, and timing are being finalized. Real-time two-way write-back is confirmed only for the five PMS platforms above, not for Swell.
What Swell users get
- More patients to ask — every answered call is a potential new patient and a potential review; the AI stops a third of those calls from going to voicemail.
- New patients flow into Swell — booked callers can be passed into your Swell workflow so a review request follows their visit automatically.
- Built-in review asks too — DentalReception AI can also request reviews after the call, complementing Swell. See review requests.
- Clean contact data — the AI captures verified name and contact details on the call, so review requests reach the right patient. See lead qualification.
- Reputation that compounds — more booked patients means more reviews, which means more calls — and the AI answers all of them.
How DentalReception AI connects to Swell
No rip-and-replace. You forward your main or after-hours line to DentalReception AI, we connect to your dental PMS so appointments book live, and the Swell link runs over its API to pass new and returning patients into your review workflow. Your existing Swell campaigns and messaging stay exactly as they are. See implementation.
You choose how much of the phone load the AI handles — after-hours and overflow only, or every call. The PMS write-back and the Swell contact flow behave the same either way.
Before and after
| Before DentalReception AI | With DentalReception AI + Swell | |
|---|---|---|
| Missed & after-hours calls | Roughly 1 in 3 go unanswered (industry average) | Answered in under two rings, 24/7 |
| Patients entering Swell | Manual, easily forgotten | Passed in via API on booking (TODO: confirm depth) |
| When it's booked | Later, after a callback | During the call |
| Where the appointment lands | Voicemail or a sticky note | Your live PMS schedule |
| Review requests | Triggered when the desk has time | Tied to every booked patient |
Every call runs under a HIPAA-compliant setup with a signed BAA available — see security. See the full platform list on integrations.
Frequently asked questions
How do DentalReception AI and Swell work together?
DentalReception AI answers and books your calls live in your dental PMS, then connects via API so the patients it books can flow into Swell for review requests and engagement after their visit. (TODO: confirm integration depth) for the exact contact sync and trigger timing. The biggest win is upstream: by answering the roughly one-in-three calls practices miss, the AI gives you far more booked patients to turn into reviews in the first place.
Does DentalReception AI request reviews on its own, or only through Swell?
Both are possible. DentalReception AI has its own review-request capability that can ask satisfied patients for a review after the call, and it can also feed patients into Swell's workflow so your existing review campaigns run as designed. See review requests for how the AI's built-in asks work. You can lean on Swell, on the AI's own requests, or use them together.
Will the right patients get the review request?
The AI captures verified name and contact details on the call, so the patient passed to Swell is the one who actually booked — reducing wrong-number and bad-contact requests. See lead qualification for how clean caller data is captured. The exact timing and which patient segments trigger a request through Swell are part of the integration depth still being confirmed.
Is patient data handled securely?
Yes. Every call runs under a HIPAA-compliant setup with a signed BAA available, and patient information is handled accordingly before any contact data is passed to Swell. Review the details on our security page, then watch the AI book a patient live on a demo.