It's 5:40 on a Thursday and the office officially closed ten minutes ago, but the phone is still ringing. A patient whose crown just popped off at dinner is calling, hoping someone picks up — and instead gets the after-hours recording. Your Power Practice schedule has an emergency slot open at 8 a.m., but the patient never hears about it. They call a clinic that answered, and you find out nothing because there's no voicemail and no record. The appointment was there for the taking; the phone just went unanswered.
DentalReception AI answers that call in under two rings and books, reschedules, cancels, or triages the appointment live while the patient is still on the line — 24 hours a day, 365 days a year. It runs alongside Power Practice, the dental software your team already uses, so the front desk you have keeps its workflow and stops losing patients to a ringing phone.
Books live, 24/7 — alongside Power Practice
The bottleneck in most practices is coverage, not the software. Calls cluster after hours, at lunch, and during the Monday rush, and roughly a quarter to a third of inbound calls go unanswered (industry average). DentalReception AI answers all of them. Each call is picked up instantly, the caller is guided through booking, and the conversation ends with a real appointment time — not an after-hours recording your team has to chase the next day.
Because it never closes, a 6 p.m. emergency call is handled exactly like a 10 a.m. routine one. The agent collects what your team needs and books the patient into an open slot, so your Power Practice schedule keeps filling even after the office locks up. Your appointment scheduling finishes on the call instead of becoming a callback for tomorrow.
DentalReception AI connects to Power Practice via API and works alongside your existing setup. [TODO: confirm integration depth — live, real-time two-way write-back is available today on Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack; Power Practice write-back depth is being confirmed.] Until that's finalized, every booking, reschedule, and intake detail is captured and routed to your team so nothing is lost.
What Power Practice offices get
- Every call answered, 24/7 — no busy signal, no voicemail, even after hours and during lunch. See call answering.
- Live booking on the call — new patients, reschedules, and cancellations handled while the caller is on the line, then synced to your team.
- Cancellation backfill — freed time is offered to the next caller or a waitlisted patient instead of sitting empty.
- Insurance details captured — the agent collects carrier and member details and routes them to your team. See insurance verification. It captures and relays; it does not confirm coverage.
- Emergency triage and routing — a patient in pain is triaged and routed to your protocol, not parked in an after-hours mailbox.
- Bilingual answering — English and Spanish, so more callers reach a real booking.
How DentalReception AI connects to Power Practice
Setup is a forwarding change, not a rip-and-replace. You point your main or after-hours line to DentalReception AI, and the agent begins answering and scheduling immediately. There's no new hardware and no change to your existing phones, providers, or appointment types. You decide how much of the phone load the AI carries — overflow and after-hours only, or every call — and you can change that routing whenever you like. Most practices go live without changing how the front desk already works. See implementation and explore the full integrations list.
Before and after DentalReception AI
| Before DentalReception AI | With DentalReception AI + Power Practice | |
|---|---|---|
| Missed & after-hours calls | Roughly 1 in 3 go unanswered (industry average) | Answered in under two rings, 24/7 |
| When it's booked | Later, after a callback | During the call |
| Where it lands | Voicemail or a sticky note | Captured and routed to your team for Power Practice |
| Cancelled slots | Sit empty | Offered to the next patient |
| After-hours coverage | None | Full, 24/7/365 |
Every call is handled under a HIPAA-compliant setup with a signed BAA available — see security.
Frequently asked questions
Does DentalReception AI work with Power Practice?
Yes — DentalReception AI works alongside Power Practice and connects via API. The agent answers every inbound call, books and reschedules live, captures insurance and intake details, and routes everything to your team. The depth of automatic write-back into Power Practice is being confirmed [TODO: confirm integration depth]. Live, real-time two-way write-back is available today on Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack. On Power Practice, your existing workflow stays in place and no booking is ever lost.
What happens to calls after hours or during lunch?
They get answered and booked. DentalReception AI runs 24/7, so an after-hours emergency call or a lunch-hour new-patient call is answered in under two rings instead of hitting a recording. The agent finds an open time, books it, and routes the details to your team. After-hours and lunch calls are the single biggest source of lost new patients for most practices — exactly the gap DentalReception AI is built to close. See it in a demo.
Do we need new hardware or a new phone system?
No. Setup is a forwarding change on your existing line — no new hardware, no rip-and-replace. Your current phones, providers, and appointment types stay exactly as they are. You point your main or after-hours number at DentalReception AI, choose how much call volume it handles, and the agent begins answering. Most practices go live without changing how the front desk works day to day. See implementation.
Is it HIPAA compliant?
Yes. Every call is handled under a HIPAA-compliant setup, and a signed BAA is available. The agent captures and relays patient information to your team — it does not diagnose, guarantee insurance coverage, or make clinical decisions. For emergencies it triages and routes the caller to your practice's protocol. SOC 2 status and data hosting region are being confirmed (TODO: confirm). See security, or review pricing.