Open the recall list in Denticon for any office in your group and the number is uncomfortable: hundreds of patients overdue for a cleaning, each one a hygiene slot you're not filling and a relationship quietly going cold. Your team knows the list is there. They also know that calling through it — patient by patient, office by office, on top of answering the phones — never reaches the top of the day. So the list grows, hygiene columns sit half-empty, and patients who would happily have rebooked just drift away because nobody called them back in time. Across a multi-location group, that's not one recall list. It's one per office, all growing at once.
DentalReception AI is the AI receptionist that works that list for you — it calls overdue hygiene patients, rebooks them live, and answers every inbound call in under two rings, 24/7, across every location on your Denticon database.
Working the recall list live, alongside Denticon
A recall program only pays off if overdue patients actually get back on the schedule, not just flagged. DentalReception AI handles both directions: when a recall-eligible patient calls in, it recognizes them and offers to rebook their hygiene visit on the spot; and it can proactively reach out to patients due or overdue for a cleaning and book them while you sleep.
DentalReception AI connects to Denticon via API to read the recall list and keep rebookings in sync (TODO: confirm integration depth). Real-time two-way write-back is confirmed live on Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack; for Denticon the framing is "works alongside / connects via API" until that depth is finalized — but the patient still leaves the call with a confirmed hygiene appointment. See hygiene recall and schedule hygiene recall.
Because there's no human in a queue, recall outreach never competes with answering the phones — both happen at once, in every office, around the clock.
What Denticon users get
- Overdue patients rebooked live — recall-eligible patients are offered a hygiene slot and confirmed on the call.
- Inbound recognition — when a known patient calls for anything, the AI can surface that they're due and offer to book the cleaning too.
- Proactive outreach — the AI works the recall list after hours and during downtime, so it fills hygiene columns without pulling staff off the phones.
- Right-office booking — each rebooking lands at the correct Denticon location with the right provider and length. See multi-location routing.
- Consistent across the group — every office runs the same recall cadence, which is how a DSO keeps hygiene production even. See reactivate inactive patients.
How DentalReception AI connects to Denticon
Setup is a forwarding change plus an API connection to your Denticon environment — no new hardware. We connect to Denticon to read your recall list and sync rebookings (TODO: confirm integration depth), and the agent starts working the list and handling inbound calls. Your recall rules, providers, and hygiene appointment types stay as they are. See implementation.
Before and after hygiene recall with Denticon
| Before DentalReception AI | With DentalReception AI + Denticon | |
|---|---|---|
| Overdue recall list | Grows faster than staff can call | Worked continuously, 24/7 |
| When patients rebook | Whenever someone finds time to call | On the call, the same day |
| Inbound recall calls | Roughly 1 in 3 go unanswered (industry average) | Answered in under two rings |
| Hygiene columns | Half-empty | Filled from the recall list |
| Across locations | Uneven, office-dependent | Same cadence everywhere |
A recovered hygiene patient is recurring production and the front line of treatment that follows, and an overdue patient who never gets called is pure lost revenue — multiplied across every office in a group. A part-time hire to work recall lists runs about $2,500–$3,500 a month loaded per location; DentalReception AI is a flat monthly plan from $49/mo that works the list and answers the phones at once. Every call is handled under a HIPAA-compliant setup with a signed BAA available — see security.
Frequently asked questions
How does DentalReception AI rebook overdue hygiene patients?
Two ways. When a recall-eligible patient calls in for anything, the AI can recognize they're due and offer to book the cleaning on that call. It can also proactively reach out to patients on the recall list, during downtime and after hours, and rebook them live. It connects to Denticon via API to read the recall list and sync the rebookings (TODO: confirm integration depth). Real-time write-back is confirmed live on the five supported PMS; for Denticon we work alongside via API while that depth is finalized. See hygiene recall.
Does it pull the recall list from Denticon automatically?
It connects to Denticon via API to read recall-eligible patients and keep rebookings in sync (TODO: confirm integration depth). The exact depth of that connection for Denticon is being finalized, so during setup we confirm how the list is read and how rebookings land in your environment. Real-time two-way write-back is confirmed live on Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack. See schedule hygiene recall.
Will recall outreach slow down answering our phones?
No. There's no human queue, so proactive recall outreach and inbound call answering happen at the same time, in every office, 24/7. The AI never has to choose between working the list and picking up the phone — which is exactly why understaffed front desks fall behind on recall. See reactivate inactive patients.
How does this help a multi-location group?
Hygiene production is one of the most uneven metrics across a group, because recall depends on whichever office has time to call. DentalReception AI runs the same recall cadence at every location, books into the correct office, and never lets the list go stale — so a DSO gets even hygiene production without adding staff. Explore the integrations hub or book a live demo.