You pay Legwork to drive patients to your practice — the website, the reminders, the campaigns that make the phone ring. And ring it does, often at the worst possible time: during lunch, after the desk closes, in the Monday morning crush. The marketing did its job; the phone just wasn't answered. That new patient your Legwork campaign earned rolls to voicemail and books with a competitor who picked up. You're paying for demand at the top of the funnel and losing it at the one place it converts: the call.
DentalReception AI answers every one of those calls in under two rings, books the appointment live, and works alongside Legwork so the demand your marketing creates actually turns into booked patients instead of missed calls.
Books live, 24/7 — alongside Legwork
DentalReception AI is built specifically for dental practices. It answers 100% of inbound calls instantly, around the clock, and completes booking, rescheduling, cancellations, and emergency triage while the patient is still on the line. For Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack, the appointment writes into your live schedule in real time — no re-keying.
Legwork drives demand and handles patient communication; DentalReception AI makes sure the calls that demand generates get answered and converted. The two connect via API so the calls the AI handles — new leads, bookings, and call outcomes — can flow into your Legwork patient records and communication workflow. The after-hours call your campaign earned becomes a captured, booked patient instead of a lost number.
(TODO: confirm integration depth) — the Legwork connection runs via API and works alongside your dental marketing and patient-communication platform. The exact data sync, fields, and direction are being finalized. Real-time two-way write-back is confirmed only for the five PMS platforms above, not for Legwork.
What Legwork users get
- Marketing leads finally answered — the calls your Legwork campaigns drive after hours and at lunch get picked up and booked instead of going to voicemail.
- Higher return on marketing spend — when more of the calls you paid to generate convert to appointments, your cost per booked patient drops.
- Call data into Legwork — new leads, bookings, and outcomes can flow into your Legwork records via API so your communication workflow stays informed.
- Qualified leads, not raw numbers — the AI captures who's calling and why before anyone follows up. See lead qualification.
- Reviews to amplify marketing — turn booked patients into reviews that strengthen your local presence. See review requests.
How DentalReception AI connects to Legwork
No rip-and-replace. You forward your main or after-hours line to DentalReception AI, we connect to your dental PMS so appointments book live, and the Legwork link runs over its API to pass call and lead data into your patient-communication workflow. Your existing Legwork campaigns, reminders, and messaging stay exactly as they are. See implementation.
You decide how much of the phone load the AI carries — after-hours and overflow only, or every call. The PMS write-back and the Legwork data flow behave the same either way.
Before and after
| Before DentalReception AI | With DentalReception AI + Legwork | |
|---|---|---|
| Missed & after-hours calls | Roughly 1 in 3 go unanswered (industry average) | Answered in under two rings, 24/7 |
| Marketing-driven calls | Lost to voicemail | Answered and booked |
| When it's booked | Later, after a callback | During the call |
| Where the appointment lands | Voicemail or a sticky note | Your live PMS schedule |
| Lead data in Legwork | Inconsistent | Passed in via API (TODO: confirm depth) |
Every call runs under a HIPAA-compliant setup with a signed BAA available — see security. See the full platform list on integrations.
Frequently asked questions
How do DentalReception AI and Legwork work together?
Legwork drives the demand — campaigns, reminders, and patient communication — and DentalReception AI makes sure the calls that demand generates get answered and booked. They connect via API so new leads, bookings, and call outcomes can flow into your Legwork records. (TODO: confirm integration depth) for the exact fields and sync direction. The core value is closing the gap where marketing-driven calls hit voicemail after hours and convert nowhere.
Does DentalReception AI book appointments inside Legwork?
No — appointments book live in your dental PMS (Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack), where your real schedule lives. Legwork is connected via API for patient communication and records, so the booking and lead data can flow into it. The AI handles the answer-and-book step that Legwork's campaigns depend on to actually produce patients. See lead qualification for the structured data captured on each call.
Will this improve my marketing return?
That's the intent. You're already paying to make the phone ring; the leak is the calls that ring out after hours and at lunch. By answering those calls in under two rings and booking them live, DentalReception AI converts demand you already paid for, which lowers your effective cost per booked patient. Pairing it with review requests further strengthens the local reputation your marketing relies on.
Is patient data handled securely?
Yes. Every call runs under a HIPAA-compliant setup with a signed BAA available, and patient information is handled accordingly before any data flows to Legwork. Review the details on our security page, then see the AI answer and book a patient live on a demo.