It's a tense call: a patient or parent is asking to have their braces taken off before treatment is finished — maybe they're moving, switching providers, or have decided to stop. These calls are sensitive, they involve coordination, and they're exactly the kind your front desk needs time and context to handle well. But if the phone rings out at a busy moment, the caller is left frustrated at an already difficult moment, and the conversation that should be handled with care doesn't happen at all.
DentalReception AI answers every one of those calls in under two rings and gets the request in front of the right person live, 24/7 — capturing full context and, where appropriate, booking the visit directly into your schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack while the caller is still on the line.
Informational only — not clinical, coding, or billing advice; confirm CDT definitions and coverage independently. This page describes call handling only. The AI captures and routes; it does not diagnose, assign codes, or quote coverage.
What a D8695 call usually sounds like
D8695 is commonly published as the CDT code for removal of fixed orthodontic appliances for reasons other than completion of treatment. We state it only at that conservative level; confirm the official CDT definition and any payer rules with your clinical and billing teams.
On the phone, callers never use a code. They say they "want the braces off early," they're "moving and need to stop treatment," or they're "transferring to another orthodontist." The AI receptionist recognizes a sensitive early-removal or transfer-of-care request and captures it with full context — it does not interpret the clinical or contractual situation.
What the AI can safely capture and route
For an early-removal request, the agent captures and routes rather than deciding:
- Confirms the patient is established and pulls their record so context is attached to the right chart. See appointment scheduling.
- Captures the reason and any details the caller gives — relocation, transfer, or stopping treatment.
- Books a visit when your rules allow it, or flags the request as a priority task for your team.
- Writes a clear summary so a coordinator can call back with the right plan.
What must be routed to clinical staff
The line is simple: the AI captures and routes, it never advises. These go to your team, not the agent:
- Clinical and treatment decisions — whether appliances should come off early and what that means for the case. These belong to the orthodontist.
- Financial and contractual specifics — refunds, remaining balances, transfer paperwork, or coverage. The agent collects details and relays the question.
- Records transfer — any request to send records to another provider is captured and routed to staff to handle correctly.
Early-removal calls are treated as high-priority handoffs, not routine bookings.
Context passed into your PMS
Because everything writes back in real time, your team picks up each case fully briefed:
| Captured on the call | Written to the PMS |
|---|---|
| Patient identity / record match | Linked to existing chart |
| Early-removal / transfer reason | Captured in the call summary |
| Visit request (if rules allow) | Appointment or priority task created |
| Financial / records questions | Task flagged for coordinator |
| Full call summary | Notes on the record |
Built for practices like yours — see our orthodontics solution and the confirmed integrations.
Frequently asked questions
Does the AI assign the D8695 code to the appointment?
No. The agent captures the caller's early-removal request and routes it; it does not assign, confirm, or bill any CDT code. Code selection stays with your clinical and billing staff at the point of care. The reference to D8695 here is informational only — confirm the official CDT definition independently. The AI recognizes a sensitive early-removal or transfer request, captures the reason and details, and gets it to the right person with full context.
Will the AI agree to take a patient's braces off?
No. Whether and when appliances come off early is a clinical decision for the orthodontist, often tied to financial and contractual terms. The agent never makes or implies that decision. It captures the request and reason, then routes the call to your team as a priority so a person handles it with the care it needs.
Can it handle a request to transfer records to another provider?
It captures and routes — it does not transfer records itself. The agent records the request, the destination provider if given, and any details, then flags a task for your team to complete the transfer through your proper process. This keeps records handling with authorized staff while making sure the request is never lost.
Does anything land in our schedule automatically?
Where your rules allow it, the agent books the visit and writes it back into Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack in real time. For sensitive cases you'd rather review first, it creates a priority task with full context instead. For other systems, DentalReception AI connects via API or works alongside your existing tools.