A patient was referred for a frenuloplasty after a dentist flagged a restrictive band of tissue, and they're calling your surgical office to schedule it. They want to know how it differs from a simple frenectomy, whether recovery is longer, and what it'll cost — and they want a slot soon. Your front desk is mid-conversation with a patient at the counter, so the phone rolls to voicemail. The referral, already in motion, stalls because no one picked up. With roughly a quarter to a third of dental calls going unanswered, far too many of these valuable calls never reach a person.
DentalReception AI answers every one of those calls in under two rings and books the consult live, 24/7 — writing it directly into your schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack while the patient is still on the line.
Informational only — not clinical, coding, or billing advice; confirm CDT definitions and coverage independently. This page describes call handling only. The AI captures and routes; it does not diagnose, assign codes, or quote coverage.
What a D7963 call usually sounds like
D7963 is widely published as the CDT code for a frenuloplasty. We state it only at that conservative level; confirm the official CDT definition and any payer rules with your clinical and billing teams.
On the phone, the patient never references a code. They say they were "referred for a frenuloplasty," they "need a frenum surgery," or "the tissue under the tongue or lip needs to be reshaped." The AI receptionist treats this as a referral or consult request to capture — not a procedure to interpret or compare.
What the AI can safely capture and schedule
For a referral or consult request, the agent handles the booking on its own:
- Identifies new vs. existing patient and pulls or creates the record so the visit lands on the right chart. See new patient calls.
- Books the consult or procedure slot in the correct provider column, live during the call. See appointment scheduling.
- Captures the referral source and insurance details so intake is clean before the visit.
- Writes a clear summary to the record so your team is ready. See call summaries.
This fits the oral surgery practice workflow, where referrals are the lifeblood of the schedule and a missed call is a missed case.
What must be routed to clinical staff
The line is simple: the AI captures and schedules, it never advises. These go to your team, not the agent:
- Clinical questions — how frenuloplasty differs from other procedures, whether it's needed, healing, or technique.
- Coverage and cost specifics — plan coverage, pre-authorization, or out-of-pocket estimates. The agent collects details and relays the question rather than quoting an answer.
- Pre- and post-procedure questions — prep, aftercare, and recovery are routed to clinical staff. After surgery, post-op pain calls follow the same capture-and-route rules.
Anything beyond a clean booking becomes a task or live transfer for your front desk.
Context passed into your PMS
Because the booking writes back in real time, your team opens each consult ready to go:
| Captured on the call | Written to the PMS |
|---|---|
| Patient identity / record match | Linked to existing or new chart |
| Frenuloplasty / referral intent | Consult booked in correct column |
| Referral source and insurance details | Attached for verification |
| Clinical or cost questions | Task flagged for your team |
Frequently asked questions
Does the AI assign the D7963 code or explain the procedure?
No. The agent captures the patient's referral or consult request and books the visit; it does not assign, confirm, or bill any CDT code, and it does not explain or recommend the procedure. Those conversations belong to your clinical team. The reference to D7963 here is informational only — confirm the official CDT definition independently. The AI recognizes a referral intent, books the appointment in the right column, and writes a clear summary for staff.
A patient asks how frenuloplasty differs from a simple frenectomy. What does the AI do?
It does not compare procedures or give clinical explanations. The agent captures the question and the patient's details, books the consult, and routes the question to your clinical team with full context so a qualified person can answer at the visit or by callback. The patient gets a fast appointment, and your team keeps every clinical conversation where it belongs — with the people authorized to have it.
Can it tell the patient whether the procedure is covered?
It collects and relays, it does not quote. The agent captures the patient's carrier and member details and answers only the general questions you configure. Anything specific — coverage, pre-authorization, or out-of-pocket cost — is routed to your insurance team rather than guessed, keeping cost and benefits statements with the people authorized to make them.
Does the booking actually land in our schedule?
Yes. For Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack, the appointment writes back into your live schedule in real time while the patient is on the call — no re-keying. For other systems, DentalReception AI connects via API or works alongside your existing tools. Every call still produces a summary and any needed task.