A panoramic film flagged a radiolucency, the patient was referred to your oral surgery office this morning, and now they're trying to get on the schedule. They're anxious and have questions you can't safely answer over the phone, but your front desk is mid-conversation with the patient at the counter. The call rings out to voicemail. A surgical consult like this is high-value and time-sensitive — exactly the kind of call that goes unanswered when the desk is busy. Industry studies put roughly 25–35% of dental calls in that missed bucket, and each lost referral books somewhere else.
DentalReception AI answers every one of those calls in under two rings and books the consult live, 24/7 — writing the appointment directly into your schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack while the patient is still on the line.
Informational only — not clinical, coding, or billing advice; confirm CDT definitions and coverage independently. This page describes call handling only. The AI captures and routes; it does not diagnose, assign codes, or quote coverage.
What a D7450 call usually sounds like
D7450 is widely published as the CDT code for removal of a benign odontogenic cyst or tumor — lesion up to 1.25 cm. We state it only at that conservative level; confirm the official CDT definition and any payer rules with your clinical and billing teams.
On the phone, the patient never says a code. They say their dentist "found something on the X-ray," they were "referred for a cyst," or they "need a growth taken out." The AI receptionist recognizes that this is a surgical-consult or referral request and treats it as a booking to capture — not a clinical situation to interpret.
What the AI can safely capture and schedule
For a referral or consult request, the agent handles the logistics without a human:
- Identifies new vs. existing patient and pulls or creates the record so the visit lands on the right chart. See new patient calls.
- Books the consult or surgical slot in the correct provider column, live during the call. See appointment scheduling.
- Captures referral source and insurance details so intake is clean before the visit.
- Writes a clear summary to the record so your surgical team opens the appointment ready. See call summaries.
This is a core fit for an oral surgery practice, where most inbound calls are referrals that must not be missed.
What must be routed to clinical staff
The line is simple: the AI captures and schedules, it never advises. These go to your team, not the agent:
- Clinical questions — "is this serious?", "is it cancer?", symptoms, swelling, or anything about the lesion itself.
- Coverage and cost specifics — whether a plan covers the procedure, pre-authorization, or out-of-pocket estimates. The agent collects details and relays the question rather than quoting an answer.
- Pre-surgical and medical questions — medications, anesthesia, or prep instructions are routed to clinical staff.
Anything beyond a clean booking becomes a task or live transfer for your front desk.
Context passed into your PMS
Because the booking writes back in real time, your team opens each consult ready to go:
| Captured on the call | Written to the PMS |
|---|---|
| Patient identity / record match | Linked to existing or new chart |
| Referral / cyst-removal intent | Consult booked in correct column |
| Referring provider and insurance details | Attached for verification |
| Clinical or cost questions | Task flagged for your team |
Frequently asked questions
Does the AI assign the D7450 code or confirm the diagnosis?
No. The agent captures the patient's referral or consult request and books the visit; it does not assign, confirm, or bill any CDT code, and it never confirms a diagnosis. Code and treatment decisions stay with your clinical team. The reference to D7450 here is informational only — confirm the official CDT definition independently. The AI recognizes a surgical-consult intent, books the appointment in the right column, and writes a clear summary for your team.
A patient is anxious about a lesion the dentist found. How is that handled?
The agent stays in its lane. It does not reassure, interpret the finding, or speculate about the lesion. It captures the patient's details and the reason for the referral, books the consult, and routes any clinical worry to your team with full context. The goal is a fast, calm booking — not a clinical conversation the AI isn't authorized to have.
Can it tell the patient what the procedure will cost?
It collects and relays, it does not quote. The agent captures the patient's carrier and member details and can answer the general questions you configure. Anything specific — coverage for the procedure, pre-authorization, or out-of-pocket cost — is routed to your insurance team rather than guessed, keeping cost statements with the people authorized to make them.
Does the booking actually land in our schedule?
Yes. For Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack, the appointment writes back into your live schedule in real time while the patient is on the call — no re-keying. For other systems, DentalReception AI connects via API or works alongside your existing tools. Every call still produces a summary and any needed task.