It's the middle of a busy afternoon and the caller was referred in for pre-prosthetic surgery to prepare their ridge — usually a step toward dentures or implants. They want to schedule, but they also have questions about what's involved, how it connects to the rest of their plan, and what to expect. Your front desk is mid-checkout with a patient at the counter, the call rings out, and a referred patient working through a multi-step treatment plan moves on to whoever picks up. These are coordinated surgical cases — losing one to a ringing phone means losing a high-value patient at the start of a long relationship.
DentalReception AI answers every one of those calls in under two rings and books the consult or procedure live, 24/7 — writing the appointment directly into your schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack while the patient is still on the line, with every clinical and treatment question routed to your team.
Informational only — not clinical, coding, or billing advice; confirm CDT definitions and coverage independently. This page describes call handling only. The AI captures and routes; it does not diagnose, plan treatment, assign codes, or quote coverage.
What a D7340 call usually sounds like
D7340 is published as the CDT code for vestibuloplasty — ridge extension (secondary epithelialization). We state that only at the most conservative level and make no clinical claim; confirm the official CDT definition and any payer rules with your clinical and billing teams.
On the phone, patients describe the situation in their own words: "my dentist referred me for surgery to prepare my gums for dentures," "I need a procedure on my ridge before implants," or "they want to do some pre-denture surgery." The AI receptionist treats this as a booking request from a referred patient. It captures the referral details and record match, then schedules the consult or procedure. It does not explain the surgery, sequence it within the prosthetic plan, or advise on options.
What the AI can safely capture and schedule
For a referral booking, the agent handles the routine work without a human:
- Captures the referral context — who referred the patient and the stated reason for the visit.
- Matches or creates the record so the visit lands on the right chart. See appointment scheduling.
- Books the consult or procedure in the correct provider column, live during the call.
- Captures or refreshes insurance details so intake is clean — see insurance verification.
- Writes a clear summary so your team opens the appointment with full context. See call summaries.
What must be routed to clinical staff
The line is simple: the AI captures and schedules, it never advises. These go to your team:
- Clinical and treatment questions — what the surgery involves, how it fits the denture or implant plan, recovery, or risks. The AI never explains or advises.
- Coverage and cost specifics — whether the procedure is covered, pre-authorization, or out-of-pocket amounts. The agent collects details and relays the question rather than quoting an answer.
- Code or billing requests — patients asking what will be billed are routed to staff.
| Captured on the call | Written to the PMS |
|---|---|
| Referral source and reason | Notes attached to the appointment |
| Patient identity / record match | Linked to existing or new chart |
| Insurance details (if new or changed) | Attached for verification |
| Clinical or treatment questions | Routed to your team |
| Full call summary | Notes on the appointment |
Built for surgical and prosthetic practices — see oral surgery solutions and the confirmed integrations. HIPAA compliant, with a signed BAA available — see security.
Frequently asked questions
Will the AI explain the surgery or how it fits my denture plan?
No. What a vestibuloplasty involves, how it sequences with denture or implant treatment, and what recovery looks like are clinical and treatment-planning questions that go to your staff, never to the agent's own judgment. The AI captures the referral context and the patient's questions, books the consult or procedure, and writes a clear summary so a clinician can have that conversation. If the patient asks how the surgery works, the agent relays the question as a task or transfer rather than answering it. The reference to D7340 here is informational only — confirm the official CDT definition independently.
Can the AI book a patient referred from another provider?
Yes. These cases are often referred in from a general dentist or prosthodontist as part of a larger plan. The agent captures the referral source and reason, matches or creates the record, collects the intake and insurance details you've configured, and books the consult or procedure in the right provider column. The booking writes back to your live schedule while the patient is on the call, so your team opens the appointment with the referral context already in place — no re-keying and no lost cases.
Does the AI assign the D7340 code or confirm what it will cost?
No. The agent captures the patient's request and books the visit; it does not assign, confirm, or bill any CDT code, and it does not quote a price or coverage. Code selection, pre-authorization, and benefits stay with your clinical and billing staff. If a patient asks whether the surgery is covered or what it will cost, the AI collects their carrier details and routes the question to your team rather than guessing, keeping coverage statements with the people authorized to make them.
Does the booking actually land in our schedule?
Yes. For Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack, the appointment writes back into your live schedule in real time while the patient is on the call — no re-keying. For other systems, DentalReception AI connects via API or works alongside your existing tools. Every call still produces a summary and any needed task so your team sees the referral context the moment they open the appointment.