It's a quiet Wednesday and the caller is getting ready for new dentures. Their teeth came out a while ago, but the ridge is uneven and a denture won't seat right, so they were told the bone needs to be "smoothed" before the appliance can be made. They have questions about the procedure and the timing, and they want a person, not a voicemail. Your front desk is mid-task with a patient at the counter, so the call rolls over. A patient ready to move forward on a denture who can't reach anyone simply books the surgical step somewhere else — and you lose the case and the restorative work behind it. These are easy-to-miss, high-value calls.
DentalReception AI answers every one of those calls in under two rings, 24/7 — capturing the history, referral, and questions the patient describes and booking the consult or surgical visit live in your schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack — while every surgical and clinical judgment routes to your team.
Informational only — not clinical, coding, or billing advice; confirm CDT definitions and coverage independently. This page describes call handling only. The AI captures and routes; it does not diagnose, assign codes, triage severity, or quote coverage.
What a D7320 call usually sounds like
D7320 is published as the CDT code for alveoloplasty not in conjunction with extractions, per quadrant — reshaping the bony ridge as a standalone procedure, typically before a prosthesis. We state that only at the most conservative level and make no clinical claim; confirm the official CDT definition and any payer rules with your clinical and surgical teams.
On the phone, patients describe a history and a goal, not a code: "my gums are uneven and they want to smooth the bone before my denture," "the ridge needs reshaping so my partial fits," or "they said I need a little surgery before the new teeth are made." The AI receptionist treats these as surgical-intent calls and captures the patient's exact words, history, and any referral — it does not interpret what the description means clinically.
Capturing the request without triaging severity
The rule holds: the AI listens and records, it never decides how a case should proceed. For a standalone alveoloplasty call it gathers what your team needs:
- The history and goal — when teeth were lost, the denture or partial plan, and any discomfort.
- The referral or instruction — who recommended the procedure and what was said, in their own words.
- Whether they call it urgent, plus identity and record match so the call lands on the right chart.
It then books an available consult or surgical slot or routes the call to your team. It never ranks severity or tells a patient how urgent the procedure is. See emergency triage and how the AI handles wisdom teeth calls.
What gets routed to clinical staff
Anything needing a surgical, clinical, or scheduling judgment goes to a person:
- Surgical and treatment decisions — whether the ridge needs reshaping and how it sequences with a prosthesis. The agent relays; your clinician decides.
- Clinical questions — what the procedure involves, healing, or denture timing. The AI never advises.
- Coverage and cost specifics — the agent collects carrier details and relays the question rather than quoting an answer. See insurance verification.
| Captured on the call | Written to the PMS |
|---|---|
| History and prosthesis goal | Notes attached to the appointment |
| Referral or instruction | Captured for your team |
| Identity / record match | Linked to existing or new chart |
| Requested timeframe | Slot booked or task flagged |
| Clinical or billing questions | Routed to your team |
Works alongside your surgical-scheduling workflows — see appointment scheduling and the confirmed integrations.
Frequently asked questions
Does the AI decide whether the ridge needs reshaping?
No. The agent never makes a surgical or clinical decision and never tells a patient whether alveoloplasty is needed. It captures the history, referral, and questions the patient describes, matches them to a record, and either books an available slot or routes the call to your team with full context. Whether the bony ridge should be reshaped, and how it fits the denture plan, is decided by your clinician after examination. The reference to D7320 here is informational only — confirm the official CDT definition independently.
How does it handle questions about denture timing?
It captures the question and routes it rather than answering it. When a patient asks how the ridge procedure coordinates with making a denture or partial — what happens first, how long healing takes, when the appliance is ready — the AI records exactly what they want to know and writes a clear task for your team. It never explains the sequence, estimates healing, or commits to a delivery date. A person on your team handles the planning; the AI makes sure the question and the patient's full context reach them with no detail lost.
Will it explain the surgery or recovery?
No. What the procedure involves, healing, and recovery are clinical and surgical questions that go to your staff, never the agent. The AI captures the patient's account and any referral and routes them with a clear summary so your team can respond with the right context. It relays the question; it does not provide clinical or surgical guidance of any kind.
Does the booking actually land in our schedule?
Yes. For Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack, the appointment writes back into your live schedule in real time while the patient is on the call — no re-keying. For other systems, DentalReception AI connects via API or works alongside your existing tools. Every call still produces a summary and any task your team needs, including the history and referral captured on the line.