It's a Friday afternoon and the caller is preparing for a bigger procedure. They've been told that several teeth are coming out and the bone will be "smoothed" at the same time so a denture or partial can fit later. There's a lot to coordinate — the surgery, the timing, the questions about what comes after — and they want to talk to a person. Your front desk is wrapping up the week with patients still at the counter, so the call drops to voicemail. A patient planning a multi-tooth surgical visit who can't reach anyone takes that uncertainty, and the case, elsewhere. These are high-value, high-intent calls you can't afford to miss.
DentalReception AI answers every one of those calls in under two rings, 24/7 — capturing the treatment plan, referral, and questions the patient describes and booking the consult or surgical visit live in your schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack — while every surgical and clinical judgment routes to your team.
Informational only — not clinical, coding, or billing advice; confirm CDT definitions and coverage independently. This page describes call handling only. The AI captures and routes; it does not diagnose, assign codes, triage severity, or quote coverage.
What a D7310 call usually sounds like
D7310 is published as the CDT code for alveoloplasty performed in conjunction with extractions, per quadrant — smoothing or reshaping the bony ridge at the time teeth are removed. We state that only at the most conservative level and make no clinical claim; confirm the official CDT definition and any payer rules with your clinical and surgical teams.
On the phone, patients describe a plan, not a code: "they're taking out a few teeth and shaping the bone for a denture," "I'm getting extractions and the ridge smoothed at the same time," or "my dentist set up surgery before my partial." The AI receptionist treats these as surgical-intent calls and captures the patient's exact words, plan, and any referral — it does not interpret what the description means clinically.
Capturing the request without triaging severity
The rule holds: the AI listens and records, it never decides how a case should proceed. For an extractions-with-alveoloplasty call it gathers what your team needs:
- The treatment plan as described — which teeth, the denture or partial goal, and any timing the patient mentions.
- The referral or instruction — who set up the procedure and what was said, in their own words.
- Whether they call it urgent, plus identity and record match so the call lands on the right chart.
It then books an available consult or surgical slot or routes the call to your team. It never ranks severity or tells a patient how urgent the surgery is. See emergency triage and how the AI handles wisdom teeth calls.
What gets routed to clinical staff
Anything needing a surgical, clinical, or scheduling judgment goes to a person:
- Surgical and treatment decisions — which teeth come out, whether the ridge is reshaped, and how it sequences with a denture. The agent relays; your clinician decides.
- Clinical questions — what the procedure involves, sedation, healing, or denture timing. The AI never advises.
- Coverage and cost specifics — the agent collects carrier details and relays the question rather than quoting an answer. See insurance verification.
| Captured on the call | Written to the PMS |
|---|---|
| Treatment plan as described | Notes attached to the appointment |
| Referral or instruction | Captured for your team |
| Identity / record match | Linked to existing or new chart |
| Requested timeframe | Slot booked or task flagged |
| Clinical or billing questions | Routed to your team |
Works alongside your surgical-scheduling workflows — see appointment scheduling and the confirmed integrations.
Frequently asked questions
Does the AI decide which teeth come out or whether the bone is reshaped?
No. The agent never makes a surgical or clinical decision and never tells a patient what the procedure will include. It captures the treatment plan, referral, and questions the patient describes, matches them to a record, and either books an available slot or routes the call to your team with full context. Which teeth are extracted, whether the ridge is reshaped, and how it all sequences with a denture is decided by your clinician. The reference to D7310 here is informational only — confirm the official CDT definition independently.
How does it handle questions about denture or partial timing?
It captures the question and routes it rather than answering it. When a patient asks how the surgery coordinates with getting a denture or partial — what happens first, how long healing takes, when the appliance is delivered — the AI records exactly what they want to know and writes a clear task for your team. It never explains the sequence, estimates healing time, or commits to a delivery date. A person on your team handles the planning; the AI makes sure the question and the patient's full context reach them.
Will it explain the surgery, sedation, or recovery?
No. What the procedure involves, sedation options, healing, and recovery are clinical and surgical questions that go to your staff, never the agent. The AI captures the patient's account and any referral and routes them with a clear summary so your team can respond with the right context. It relays the question; it does not provide clinical or surgical guidance of any kind.
Does the booking actually land in our schedule?
Yes. For Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack, the appointment writes back into your live schedule in real time while the patient is on the call — no re-keying. For other systems, DentalReception AI connects via API or works alongside your existing tools. Every call still produces a summary and any task your team needs, including the treatment plan and referral captured on the line.