It's mid-afternoon and a patient calls to "schedule the scan and planning step before my implant surgery." Their treatment plan has a sequence, this is the next step, and they just want a date. It's a clean, easy booking — and instead it rings to voicemail because the front desk is helping someone settle a balance at the counter. By the time anyone calls back, the patient is at work and doesn't pick up. A scheduled step in a high-value implant case stalls for a week over a phone that nobody could answer in the moment.
DentalReception AI answers every one of those calls in under two rings and books the visit live, 24/7 — writing the appointment directly into your schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack while the patient is still on the line.
Informational only — not clinical, coding, or billing advice; confirm CDT definitions and coverage independently. This page describes call handling only. The AI captures and routes; it does not diagnose, assign codes, or quote coverage.
What a D6190 call usually sounds like
D6190 is widely published as the CDT code for a radiographic/surgical implant index. We state it only at that conservative level; confirm the official CDT definition and any payer rules with your clinical and billing teams.
On the phone, patients never say a code. They say they're "coming in for the planning scan," they "need the imaging step before surgery," or "the dentist said to book the next implant appointment." The AI receptionist recognizes that as an implant-workflow scheduling request and treats it as a booking — capturing the appointment, not interpreting the procedure.
What the AI can safely capture and schedule
For a known planning or imaging step, the agent moves the case forward without a human:
- Confirms the patient's record and pulls the chart so the visit lands on the right provider's column.
- Books an open slot for the planning or imaging step live during the call. See appointment scheduling.
- Captures or refreshes insurance details so intake is clean before the visit.
- Writes a clear summary to the record so the team sees exactly what was booked and why.
Implant-heavy practices can route every step of these cases consistently — see how it works for dental implant practices.
What must be routed to clinical staff
The line is simple: the AI captures and schedules, it never advises. These go to your team, not the agent:
- Clinical questions — what the planning step involves, what the imaging will show, healing, or anything about the surgery itself.
- Coverage and cost specifics — whether the step is covered, annual maximums, or out-of-pocket estimates. The agent collects details and relays the question rather than quoting an answer.
- Code or billing requests — patients asking what will be billed are routed to staff.
Anything outside a clean booking becomes a task or transfer for the front desk.
Context passed into your PMS
Because the booking writes back in real time, your team opens each appointment ready to go:
| Captured on the call | Written to the PMS |
|---|---|
| Patient identity / record match | Linked to existing chart |
| Implant-workflow scheduling intent | Appointment booked in correct column |
| Insurance details (if new or changed) | Attached to record for verification |
| Clinical or cost questions | Task flagged for your team |
| Full call summary | Notes on the appointment |
Frequently asked questions
Does the AI assign the D6190 code to the appointment?
No. The agent captures the patient's request to schedule the next step in their implant plan and books the visit; it does not assign, confirm, or bill any CDT code. Code selection stays with your clinical and billing staff at the point of care. The reference to D6190 here is informational only — confirm the official CDT definition independently.
Can it tell a patient whether the planning step is covered?
It collects and relays, it does not quote. The agent captures the patient's carrier and member details and can answer the general coverage questions you configure. Anything specific — whether the step is a covered benefit, annual maximums, or an out-of-pocket estimate — is routed to your team rather than guessed, keeping coverage statements with the people authorized to make them.
Can it answer questions about what the imaging or planning involves?
No. Questions about what a planning or imaging step shows, how surgery will proceed, or what to expect clinically are routed to your team. The agent captures what the patient is asking and relays it rather than guessing, so clinical guidance stays with qualified staff.
Does the booking actually land in our schedule?
Yes. For Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack, the appointment writes back into your live schedule in real time while the patient is on the call — no re-keying. For other systems, DentalReception AI connects via API or works alongside your existing tools. Every call still produces a summary and any needed task.