It's the middle of a busy afternoon and a patient calls because they "want a partial for the top, the kind that's more comfortable than the metal ones." It's a real, ready-to-book prosthetic case — exactly the patient you don't want to lose — but your front desk is on another line and the call slides to voicemail. The patient hangs up unsure whether anyone will call back. A flexible partial is a multi-visit, high-value case, and that one unanswered ring can hand it to the practice down the street.
DentalReception AI answers every one of those calls in under two rings and books the consultation live, 24/7 — writing the appointment directly into your schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack while the patient is still on the phone.
Informational only — not clinical, coding, or billing advice; confirm CDT definitions and coverage independently. This page describes call handling only. The AI captures and routes; it does not diagnose, assign codes, quote prices, or confirm coverage.
What a D5225 call usually sounds like
D5225 is commonly published as the CDT code for a maxillary partial denture with a flexible base. We state it only at that conservative level; confirm the official CDT definition and any payer rules with your clinical and billing teams.
Patients never use the code. They ask about "a flexible partial for my upper teeth," "the softer kind of denture," or "replacing a couple of teeth on top." The AI receptionist recognizes that as a prosthetic-consultation request and captures the booking — it does not interpret the procedure or commit the practice to a particular material or plan.
What the AI can safely capture and schedule
For a flexible-partial inquiry, the agent handles the booking groundwork without a human:
- Confirms whether the caller is new or established and pulls the record so the visit lands on the right chart.
- Books the consultation or next appointment in the correct provider column, live during the call. See appointment scheduling.
- Captures or refreshes insurance details so intake is clean before the case begins — see insurance verification.
- Writes a clear summary to the record so your team knows exactly what was requested.
What must be routed to clinical staff
The line is simple: the AI captures and schedules, it never advises. These go to your team, not the agent:
- Clinical questions — whether a flexible partial is the right choice, fit, materials, or timeline. The agent captures the question and routes it.
- Cost and coverage specifics — lab fees, out-of-pocket amounts, or whether a plan covers the prosthetic. The agent collects details and relays the question rather than quoting an answer.
- Treatment-plan or code requests — patients asking what will be billed are routed to staff.
Anything beyond a clean booking becomes a task or transfer for the front desk.
Context passed into your PMS
Because the booking writes back in real time, your team opens each case ready to go:
| Captured on the call | Written to the PMS |
|---|---|
| Patient identity / record match | Linked to existing chart or new record |
| Flexible-partial / prosthetic intent | Consultation booked in correct column |
| Insurance details (if new or changed) | Attached to record for verification |
| Clinical or cost questions | Task flagged for front desk |
| Full call summary | Notes on the appointment |
Works alongside your other denture workflows — see denture calls and the confirmed integrations.
Frequently asked questions
Does the AI assign the D5225 code or confirm the treatment plan?
No. The agent captures the patient's request and books the visit; it does not assign, confirm, or bill any CDT code, and it never commits the practice to a specific prosthetic or material. Code selection and treatment planning stay with your clinical staff at the point of care. The reference to D5225 here is informational only — confirm the official CDT definition independently. The AI recognizes prosthetic-consultation intent, books the appointment, and writes a clear summary for your team.
Can it tell a patient what a flexible partial will cost?
No. It collects and relays, it does not quote. A flexible partial involves lab work and plan-specific benefits, so the agent captures the patient's carrier and member details and routes any cost or coverage question to your team. Out-of-pocket amounts, lab fees, and benefit limits are answered by the people authorized to give them — never guessed by the AI.
What if the patient asks whether a flexible partial is right for them?
That is a clinical question, and the agent does not answer it. If a patient asks about candidacy, comfort, materials, or alternatives, the AI captures the question and routes it to your clinical team with full context, then books a consultation so the dentist can advise. The AI never diagnoses or recommends a treatment.
Does the booking actually land in our schedule?
Yes. For Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack, the appointment writes back into your live schedule in real time while the patient is on the call — no re-keying. For other systems, DentalReception AI connects via API or works alongside your existing tools. Every call still produces a summary and any needed task.