A patient calls in slightly panicked because a veneer or inlay came loose while they were eating, and they want it put back as soon as possible. It's the kind of call that should be booked in two minutes — the restoration already exists, it just needs re-cementing — but your front desk is at the counter with a patient checking out. The call rings through to voicemail, and now an anxious patient is wondering whether to drive to an urgent-care clinic instead. A loose restoration is an easy, fast appointment, which is exactly why missing the call frustrates patients most.
DentalReception AI answers every one of those calls in under two rings and books the visit live, 24/7 — writing the appointment directly into your schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack while the patient is still on the line.
Informational only — not clinical, coding, or billing advice; confirm CDT definitions and coverage independently. This page describes call handling only. The AI captures and routes; it does not diagnose, assign codes, or quote coverage.
What a D2910 call usually sounds like
D2910 is published in CDT references as the re-cement or re-bond of an inlay, onlay, veneer, or partial coverage restoration. We state it only at that conservative level; confirm the official CDT definition and any payer rules with your clinical and billing teams.
On the phone, patients never use the code. They say "my veneer fell off," "the filling thing the dentist put in came loose," or "it popped out and I still have it." The AI receptionist recognizes that intent and treats it as a re-cement scheduling request — capturing the booking, not interpreting the restoration or what caused it to loosen.
What the AI can safely capture and schedule
For a re-cement request, the agent handles the booking without a human:
- Confirms the patient and pulls their record so the visit lands on the right chart and provider.
- Books an appropriate slot in the right column, live during the call. See appointment scheduling.
- Captures whether the patient still has the piece so the front desk knows what to expect.
- Captures or refreshes insurance details before the visit — see insurance verification.
- Writes a clear summary to the record. See call summaries.
What must be routed to clinical staff
The line is simple: the AI captures and schedules, it never advises. These go to your team, not the agent:
- Clinical questions — pain, sharp edges, whether the restoration can be re-cemented or needs replacing.
- Coverage and cost specifics — what re-cementing costs or whether the plan pays. The agent collects details and relays the question rather than quoting an answer.
- Code or billing requests — patients asking what will be billed are routed to staff.
Anything outside a clean booking becomes a task or transfer for the front desk.
Context passed into your PMS
Because the booking writes back in real time, your team opens each appointment ready to go:
| Captured on the call | Written to the PMS |
|---|---|
| Patient identity / record match | Linked to existing chart |
| Re-cement / loose-restoration intent | Appointment booked in correct column |
| Whether patient still has the piece | Note on the appointment |
| Insurance details (if new or changed) | Attached to record for verification |
| Full call summary | Notes on the appointment |
Frequently asked questions
Does the AI assign the D2910 code to the appointment?
No. The agent captures the patient's re-cement request and books the visit; it does not assign, confirm, or bill any CDT code. Code selection stays with your clinical and billing staff at the point of care. The reference to D2910 here is informational only — confirm the official CDT definition independently. The AI recognizes the loose-restoration intent, books the appointment, and writes a clear summary for your team.
Can it tell a patient whether re-cementing is covered or what it costs?
It collects and relays, it does not quote. The agent captures the patient's carrier and member details and answers the general questions you configure. Anything specific — the cost of re-cementing or what the plan pays — is routed to your team rather than guessed, keeping cost and coverage statements with the people authorized to make them.
What if the patient is in pain or the restoration broke?
That call stops being a routine booking. If a patient describes pain, a sharp edge, or a restoration that broke rather than simply loosened, the agent does not treat it as a simple re-cement. It captures the detail and routes the call to your front desk or triage workflow with full context, so a person decides how urgently the patient should be seen. The AI never diagnoses.
Does the booking actually land in our schedule?
Yes. For Dentrix, Open Dental, Eaglesoft, Curve Dental, and CareStack, the appointment writes back into your live schedule in real time while the patient is on the call — no re-keying. For other systems, DentalReception AI connects via API or works alongside your existing tools. Every call still produces a summary and any needed task.