You're at the Group Dentistry Now DSO Summit with your operations and growth team — the sessions on scaling, technology, recruiting, and the practical work of running group practices. It's the right place to be. But across your offices, the phones keep ringing whether or not the right people are at the desk. A new patient calls one location Tuesday morning, gets voicemail because the team is short-staffed, and books with a competitor before lunch. Multiply that across every office while leadership is away, and a productive summit is offset by a week of leaked new patients. The agenda fills with growth tactics; the empty front desks quietly bill you in lost bookings.
What the Group Dentistry Now DSO Summit is
The Group Dentistry Now DSO Summit is a gathering for the people building and running group dental practices and DSOs — focused on growth, operations, technology, marketing, recruiting, and the day-to-day mechanics of scaling multi-location dentistry. DSO and group-practice founders, executives, operations leaders, regional managers, and marketing leaders attend to compare approaches, evaluate vendors, and connect with peers across the group-dentistry space. (TODO: verify dates/venue.)
When operators and regional managers travel to the summit, the people who normally keep scheduling and front-desk coverage on track across offices are out of pocket — right when desks are most likely to be thin. That's the gap worth closing before the team leaves: every office's phone should still get answered and booked.
Keep every office's calls answered and booked while teams travel
This is what DentalReception AI for DSOs and group practices is built to close. It answers every inbound call at every office in under two rings and books, reschedules, cancels, or triages the appointment live — 24 hours a day, including the days your team is at the summit. It isn't an answering service that takes a message. It writes the appointment directly into each office's schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack while the caller is still on the line — so bookings land in the live calendar, no re-keying.
So the new patient calling any office during a session gets booked into a real open slot. The existing patient who needs to move a visit gets it moved. The after-hours emergency gets captured and routed by each office's rules. Leadership comes home to fuller schedules across the group, with a clean call log per office instead of a backlog of voicemails to dig through.
| Across your offices during the summit | Without coverage | With DentalReception AI |
|---|---|---|
| New-patient call to a short-staffed office | Voicemail, often no callback | Answered and booked live into that office's schedule |
| Reschedule request | Sits until staff return | Handled on the call, slot updated |
| After-hours emergency | Generic recording | Captured and routed per that office's rules |
| Monday-spike call volume | Busy signal or hold | Answered in under two rings |
Industry studies put missed calls at roughly a quarter to a third of inbound volume on a normal week — and across a group, that compounds fast. See how routing calls by location works, or book a demo before the summit.
Setup before the team travels
There's no new hardware and nothing to install. You forward each office's line to DentalReception AI, connect each schedule, and set per-office rules for bookable providers, emergency routing, and hours messaging. It runs consistently whether you operate two offices or twenty, with standardized scripts and per-office call logs your operators can review. Flat monthly pricing per location means no per-minute meter while teams are away; see the pricing page. HIPAA compliant, with a signed BAA available (TODO: confirm).
Frequently asked questions
Can DentalReception AI cover all our offices at once during the summit?
Yes — that's the multi-location scenario it's built for. Each office forwards its line and connects its own schedule, and DentalReception AI answers every call across the group in under two rings, booking, rescheduling, or canceling live during the call. It writes directly into each office's schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack, so every location returns to a real, updated calendar. Your operators get a clean per-office call log to review, rather than voicemails scattered across the group while everyone was away.
How does call handling stay consistent across offices?
You configure call-handling rules per office and apply standardized scripts across the group, so every location answers the way your operations team wants. Bookable providers, emergency routing, and hours messaging are set in advance and run the same whether leadership is at the summit or back at work. Regional managers can review call logs and booking activity by office, making it easy to see coverage at a glance and spot any location that needs attention — without anyone tied to a phone during the event.
How are emergencies handled while teams are away?
DentalReception AI captures the caller's situation and routes it according to the rules each office sets in advance — flagging urgent calls, relaying details to the on-call provider, or directing patients appropriately. It does not diagnose or make clinical decisions; it gathers information and routes it to your team. For genuine medical emergencies, callers are always directed to call 911. Because routing is configured per office before anyone travels, emergency calls during the summit follow your protocols, not a generic recording.
Is this only worth it for the summit, or year-round?
Year-round. The summit is a clear moment when coverage gaps spike across a group, but every office misses calls weekly — at lunch, after hours, and during Monday surges. DentalReception AI answers all of those the same way it answers summit-week calls, across the whole group. Many groups start it for an event or staffing gap and keep it running because it pays for itself in recovered bookings per location. Pricing is a flat monthly plan from $49/mo, so the cost is predictable whether teams are traveling or at the office.