You're at the Dykema Definitive Conference for DSOs with your executive and operations team — the legal, compliance, M&A, and operations sessions that shape how your platform grows and stays clean. It's exactly where leadership should be. But across your locations, the phones don't stop for the agenda. A new patient calls one office Tuesday, gets voicemail because the front desk is short-staffed, and books elsewhere before you've left the session. Multiply that across every location while leadership is away, and a week of strategy is offset by a week of leaked new patients. The conference sharpens the business; the empty front desks quietly bill you in lost bookings.
What the Dykema Definitive Conference for DSOs is
The Dykema Definitive Conference for DSOs is one of the most established gatherings for dental support organization leaders, with a strong focus on the legal, regulatory, compliance, finance, M&A, and operational realities of running a multi-location dental platform. DSO founders, executives, general counsel, operations leaders, and regional managers attend to navigate the rules, evaluate growth strategy, and connect with peers and advisors across the industry. (TODO: verify dates/venue.)
When executives and operations leaders travel to the conference, the people who normally keep scheduling and coverage on track across locations are out of the office — right when front desks are most likely to be thin. That's the gap worth closing before the team leaves: every location's phone should still get answered and booked, on the rules you set.
Keep every location's calls answered and booked while teams travel
This is what DentalReception AI for DSOs is built to close. It answers every inbound call at every location in under two rings and books, reschedules, cancels, or triages the appointment live — 24 hours a day, including the days your leadership is at the conference. It isn't an answering service that takes a message. It writes the appointment directly into each location's schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack while the caller is still on the line — so bookings land in the live calendar with no re-keying.
So the new patient calling any office during a session gets booked into a real open slot. The existing patient who needs to move a visit gets it moved. The after-hours emergency gets captured and routed by each location's rules. Leadership comes home to fuller schedules across the platform and a clean, auditable call log per office — useful when consistency and documentation matter to your operations and compliance teams.
| Across your locations during the conference | Without coverage | With DentalReception AI |
|---|---|---|
| New-patient call to a short-staffed office | Voicemail, often no callback | Answered and booked live into that location's schedule |
| Reschedule request | Sits until staff return | Handled on the call, slot updated |
| After-hours emergency | Generic recording | Captured and routed per that location's rules |
| Monday-spike call volume | Busy signal or hold | Answered in under two rings |
Industry studies put missed calls at roughly a quarter to a third of inbound volume on a normal week — and across a group, that compounds quickly. See how standardized call handling works, or book a demo before the conference.
Setup before the team travels
There's no new hardware and nothing to install. You forward each location's line to DentalReception AI, connect each schedule, and set per-location rules for bookable providers, emergency routing, and hours messaging. It runs consistently whether you operate two locations or twenty, with standardized scripts and per-office call logs your operators and compliance team can review. Flat monthly pricing per location means no per-minute meter while teams are away; see the pricing page. HIPAA compliant, with a signed BAA available (TODO: confirm).
Frequently asked questions
Can DentalReception AI cover all our locations while leadership is at the conference?
Yes — that's the multi-location scenario it's built for. Each location forwards its line and connects its own schedule, and DentalReception AI answers every call across the platform in under two rings, booking, rescheduling, or canceling live during the call. It writes directly into each office's schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack, so every location returns to a real, updated calendar. Your operators get a clean per-office call log to review, instead of voicemails scattered across the group.
Does it support the consistency and documentation our compliance team expects?
Call handling is configured per location with standardized scripts, so every office answers the way your operations and compliance teams want. Every call generates a log and summary, giving you a reviewable record of how patient calls were handled across the platform. That said, specific compliance controls and certifications should be confirmed with our team for your requirements (TODO: confirm). DentalReception AI is HIPAA compliant with a signed BAA available, and you can review details on our security page.
How are emergencies handled while leadership is away?
DentalReception AI captures the caller's situation and routes it according to the rules each location sets in advance — flagging urgent calls, relaying details to the on-call provider, or directing patients appropriately. It does not diagnose or make clinical decisions; it gathers information and routes it to your team. For genuine medical emergencies, callers are always directed to call 911. Because routing is configured per location before anyone travels, emergency calls during the conference follow your protocols, not a generic recording.
Is this only worth it for the conference, or year-round?
Year-round. The conference is a clear moment when coverage gaps spike across a group, but every location misses calls weekly — at lunch, after hours, and during Monday surges. DentalReception AI answers all of those the same way it answers conference-week calls, across the whole platform. Many groups start it for an event or staffing gap and keep it running because it pays for itself in recovered bookings per location. Pricing is a flat monthly plan from $49/mo, so the cost is predictable whether teams are traveling or at the office.