You're at the DSO Leadership Summit with your operations leads and regional managers — the strategy sessions, the vendor floor, the peer conversations that shape the next year of growth. It's the right investment of the week. But across your locations, the phones keep ringing whether or not the right people are at the desk. A new patient calls one office Tuesday morning, gets voicemail because the team is short-staffed, and books with a competitor before lunch. Multiply that across every location while leadership is away, and the summit's good ideas are offset by a week of leaked new patients. The agenda fills with strategy; the empty front desks quietly bill you in lost bookings.
What the DSO Leadership Summit is
The DSO Leadership Summit is a meeting built for the executives and operators who run dental support organizations — a gathering focused on growth strategy, operations, finance, technology, and the business of multi-location dentistry. DSO founders, CEOs, COOs, VPs of operations, regional managers, and revenue-cycle leaders attend to compare benchmarks, evaluate vendors, and connect with peers running similar platforms. (TODO: verify dates/venue.)
When leadership and regional managers travel to the summit, the people who normally backstop scheduling and coverage decisions across locations are out of pocket — at the exact moment front desks are most likely to be thin. That's the gap worth closing before the team leaves: every location's phone should still get answered and booked.
Keep every location's calls answered and booked while leadership travels
This is what DentalReception AI for DSOs is built to close. It answers every inbound call at every location in under two rings and books, reschedules, cancels, or triages the appointment live — 24 hours a day, including the days your operators are at the summit. It isn't an answering service that takes a message. It writes the appointment directly into each location's schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack while the caller is still on the line — so bookings land in the live calendar, no re-keying.
So the new patient calling any office during a keynote gets booked into a real open slot. The existing patient who needs to move a visit gets it moved. The after-hours emergency gets captured and routed by each location's rules. Leadership comes home to fuller schedules across the platform, with a clean call log per office instead of a backlog of voicemails.
| Across your locations during the summit | Without coverage | With DentalReception AI |
|---|---|---|
| New-patient call to a short-staffed office | Voicemail, often no callback | Answered and booked live into that location's schedule |
| Reschedule request | Sits until staff return | Handled on the call, slot updated |
| After-hours emergency | Generic recording | Captured and routed per that location's rules |
| Monday-spike call volume | Busy signal or hold | Answered in under two rings |
Industry studies put missed calls at roughly a quarter to a third of inbound volume on a normal week — and across a multi-location group, that adds up fast. See how multi-location call routing works, or book a demo before the summit.
Setup before the team travels
There's no new hardware and nothing to install. You forward each location's line to DentalReception AI, connect each schedule, and set per-location rules for bookable providers, emergency routing, and hours messaging. It's built to run consistently whether you operate two locations or twenty, with standardized call handling and per-office logs for your operators. Flat monthly pricing per location means no per-minute meter while teams are away; see the pricing page. HIPAA compliant, with a signed BAA available (TODO: confirm).
Frequently asked questions
Can DentalReception AI cover all our locations at once during the summit?
Yes — that's exactly the multi-location scenario it's built for. Each location forwards its line and connects its own schedule, and DentalReception AI answers every call across the platform in under two rings, booking, rescheduling, or canceling live during the call. It writes directly into each office's schedule in Dentrix, Open Dental, Eaglesoft, Curve Dental, or CareStack, so every location returns to a real, updated calendar. Your operators get a clean per-office call log to review, rather than a stack of voicemails spread across the group.
How does call handling stay consistent across locations?
You configure call-handling rules per location and apply standardized scripts across the platform, so every office answers the way your operations team wants. Bookable providers, emergency routing, and hours messaging are all set in advance and run the same whether leadership is at the summit or back at the office. Regional managers can review call logs and booking activity by location, which makes it easy to see coverage at a glance and spot any office that needs attention — without anyone being chained to a phone.
How are emergencies handled while leadership is away?
DentalReception AI captures the caller's situation and routes it according to the rules each location sets in advance — flagging urgent calls, relaying details to the on-call provider, or directing patients appropriately. It does not diagnose or make clinical decisions; it gathers information and routes it to your team. For genuine medical emergencies, callers are always directed to call 911. Because routing is configured per location before anyone travels, emergency calls during the summit follow your protocols, not a generic recording.
Is this only worth it for the summit, or year-round?
Year-round. The summit is a clear moment when coverage gaps spike across a group, but every location misses calls weekly — at lunch, after hours, and during Monday surges. DentalReception AI answers all of those the same way it answers summit-week calls, across the whole platform. Many groups start it for an event or a staffing gap and keep it running because it pays for itself in recovered bookings per location. Pricing is a flat monthly plan from $49/mo, so the cost is predictable whether teams are traveling or at the office.